COVID-19 Resident Resources

A Letter from our CEO

During this uncertain time, RedPeak has been diligent in our efforts helping to protect resident, future resident and employee health & wellness through the COVID-19 outbreak.

Frequently sanitizing common areas, practicing healthy hygiene habits and social distancing through rescheduled resident events and activities, closing amenity spaces and offering virtual tours are some of the ways we’ve committed to minimizing spread of the virus. Our onsite teams remain active and onsite, yet socially distanced.

This isn’t business as usual, and many of you are under stress and uncertainty. We’ve changed many things, but at its foundation is the living environment we provide you, our residents. We remain committed to your health, happiness and safety.

As a company, we will continue to monitor and follow the guidelines of the CDC, WHO, and Colorado Department of Health Services.

We hope you find the following information helpful, and will update as the situation changes. We are Colorado-focused. All of our communities are here. We all live here, and are all in this together.

Sincerely,

Mark Windhager, CEO

This page will continue to be updated with practical information and support resources, so please check in regularly.

RedPeak Resident Relief Plan – April, 2020

For RedPeak, this isn’t business as usual, and many of you are under stress and uncertainty.
We’ve changed many things, but at its foundation is the living environment we provide you, our residents.

Each of our apartment communities are made up of a cornucopia of individuals, all with different needs, professions and lifestyles. We know the Covid-19 crisis has affected everyone and some have been more financially impacted than others. Its one thing to be sent home to work, another to show up to work to find out your job no longer exists. Remaining sensitive to these realities drives us.

That said, we know some of you are very worried about your upcoming April rent payment. Please understand we are all in this together, and to those experiencing layoffs, we want to lessen your burden.

Additionally, if you have become unemployed, RedPeak will*:

  • In addition to paying via bank account, you may also pay rent via credit card without incurring the standard 2.25% fee. RedPeak will cover that cost for April. This can be completed by logging onto your Resident Portal.
  • Provide an opportunity to take part in RedPeaks split-pay program fee-free. The program allows residents to pay their rent by the 7th, and the remaining 50% will be due on the 20th of each month. Fees for this program are being waived.
  • If you are not able to pay the remaining 50% by the 20th, because you are still unemployed or havent received a paycheck, RedPeak will arrange a payment plan to further reduce the burden. Under this program, 50% of April rent will be paid in equal installments over the following 6 months along with that months rent. If your lease is set to expire prior to the end of the 6 months, we will require an extension (at same rental rate) through the final installment date.
  • *These options are open to those that have lost their source of income due to COVID-19 and have applied for unemployment benefits to ensure we helping those in need.

For more information or to execute on any of the above options, please reach out to us here directly. We will be replying as rapidly as possible. In the interim, if you have lost your income, please file for unemployment at your earliest opportunity. While the states unemployment website has been inundated, the state is taking steps to increase the websites capacity. Please visit https://www.colorado.gov/pacific/cdle/file-claim to file unemployment. Once completed, please take a screenshot of your confirmation (making sure it shows your name and assigned number) or send the email confirmation you receive to the leasing team within 48 hours of completing the payment plan agreement.

We hope this helps, and allows you breathing room. It is expected that the United States Senate will soon formally approve a $2 Trillion Coronavirus relief bill, followed quickly by approval in the House. As a result, we are taking this one day at a time, and one month at a time. Rest assured we will be closely monitoring the situation and will provide additional solutions as needed as we approach the due date for May rent.

In the meantime, our teams are dedicated to cleaning, sanitizing and ensuring your living environment is the best it can be, and we appreciate the comments and words of thanks many of you have offered. Its not business as usual, but we hope its heartfelt.

Residents:

  • Leasing offices are closed for walk-in business, though our onsite teams are in office and available via phone or email. Office hours remain the same.
  • All common area amenities are closed, including community rooms, fitness centers, game rooms and beverage stations. Dog parks remain open. Please practice social distancing by staying at least 6 feet from other residents.
  • Non-essential maintenance requests have been postponed to allow additional time for cleaning and sanitizing building areas. We, of course, will still respond to emergencies.

With our amenity spaces closed, we want to do our part to ensure your well-being. We are happy to provide complimentary classes delivered by our fitness partner, F7, that can be done from within your apartment. Please contact the office for class schedule and links.

In your community:

  • Weve had much interest in a social platform to offer sharing and help. Please visit your Resident Portal (where you pay your rent), or, if your community offers it, your Mobile Doorman app to share and communicate with others in your building. We will get through this strong if we unite as communities.
  • Limit your maintenance requests to emergency only.
  • Be sure to practice social distancing, particularly in laundry rooms and elevators.

I need an apartment. Can I get one?

Though our physical leasing offices are closed, our leasing team will be happy to guide you through a virtual tour of available offerings, as well as, guide you through the online leasing process. Simply reach out by phone or email, and well do the best to find a home thats the perfect match.

Resources

Should you find yourself in need of immediate employment, there are many organizations seeking immediate temporary and long term help.

The Federal and State Governments are all working on solutions to this issue. Whilethe relief efforts are being crafted and rolled out, Denver does offer a temporary rental and utility assistance program calledTemporary Rental and Utility Assistance Program (TRUA). https://www.denvergov.org/content/dam/denvergov/Portals/690/Housing/TRUA%20combo%20061918.pdf

If qualified, the program will assist with up to 80% of monthly rent. If the resident is unable to come up with the other 20%, please reach out to yourportfolio manager/director for further arrangements.Due to pending legislation and a host of issues surrounding all of this, please dont communicate anything related to the 20% gap without speaking with your portfolio manager/director.

If you have recently lost your job, it is recommended you file for unemployment. https://www.colorado.gov/pacific/cdle/unemployment

Due to high volume, the state is asking those with the last names beginning with the letter A – M, file a claim on Sunday, Tuesday, Thursday, or after 12 noon on Saturday.

If you need to file an unemployment claim and your last name begins with the letter N – Z, file a claim on Monday, Wednesday, Friday or before 12 noon on Saturday.

We will update this page as more resources/information becomes available.